Skip to main content

Troubleshooting: Referral Not Appearing or Stuck

SIR referral troubleshooting: no Market expected, stuck status, finding referrals.

Updated this week

Troubleshooting: Referral Not Appearing or Stuck

No Marketplace tab

This is expected β€” SIR does not have Market Referrals. Use Direct or Invite methods instead.

No applicants

Check agent coverage in the target area. Try Invite to target specific partners. Wait for cross-brand window.

Stuck status

Receiving party may not have signed (7-day deadline), update overdue, or Referral Contact action needed.

Cannot find referral

Check with your Referral Contact. Check Outbound/Inbound tabs. Use search/filter.

Modified after awarding

All receiving parties notified. Check for update alert.

Did this answer your question?