Troubleshooting: Login and Access Issues
Cannot log in via SIR Access
Make sure you are signed into SIR Access (your intranet portal) first. Do not try to log in with email and password β SIR uses SSO only. If the issue persists, contact support.
No activation email
SIR accounts are provisioned through Dash. Contact your office manager or Referral Contact if you cannot access the platform.
Error or blank screen
Clear cache/cookies. Try a different browser. Contact support with screenshot.
Cannot see referrals
SIR does not have a Marketplace tab. Your referrals appear in the My Referrals tab. If you do not see expected referrals, check with your Referral Contact.
